By
Trey Ryder
Many
lawyers are now expanding their practices beyond
state boundaries, building a regional or
national practice. In some cases, they provide
narrowly focused services; in others, they offer
broad-based skills with the hopes of attracting
a handful of the best cases in the country.
I
urge attorneys to go beyond their state
boundaries, for four reasons:
Reason
#1: You have more opportunities to attract
the types of cases you want. When you draw
clients from 50 states, you have a much
greater selection than when you limit your
field to your home state. If every state has
three really good cases, you can compete for
the three in your own state -- or you can
compete for your share of 150 from across the
U.S.
Reason
#2: You have many more opportunities for
media publicity. Gaining publicity outside
your state is often easier than getting
attention in your own state. This is because
nearly every business wants to be featured in
your local newspapers. But when you pursue
articles in regional and national
publications, you often find yourself
competing with fewer businesses and fewer
lawyers.
Most
businesses and lawyers get customers from
within a few-mile radius, so they don' t need
attention beyond their local boundaries. Plus,
businesses often assume that gaining national
publicity would be much harder than gaining
local attention. But, in fact, when you go
beyond your state' s boundaries, you have
access to hundreds of additional publications
at the state, regional and national levels,
all of which could be suitable targets for
your publicity effort.
Reason
#3: The A mystery of distance@ results in
your being perceived as the authority in your
field because you' re from out of town. You
have probably heard of this marketing
principle, but you may not have used it as
part of your marketing strategy. The mystery
of distance says: The farther you go to get a
product or service, the better and more
valuable it is. Here' s an example:
You
can buy a pair of binoculars at your local
sporting goods store. Or you can buy them
online from a company in Switzerland. Which
pair is better? Obviously, the binoculars from
Switzerland.
There'
s no logical reason to believe that something
that comes from far away is better than
something that comes from down the street.
Still, subconsciously, we think it is.
Reason
#4: You can live wherever you want. Many
lawyers don' t need to see their clients
often. Some never see them at all. If you can
service clients by phone, fax, mail and
e-mail, then you don' t need to work with them
in person. And if you go to trial in their
state -- or if you need to meet with them --
you can always travel. Technology has changed
how we market and deliver services.

Here
are 19 steps to building a respected
regional or national practice.
Step
#1: Identify the niche you want to fill and
the services you want to market. When clients
hear your name, you want them to associate you
with a specific type of legal services. For
example, John Wilbanks is a personal injury
attorney. Karen Ambrose is a tax lawyer. Mark O'
Connor is a corporate lawyer. Consider whether
any lawyer in your market area immediately
springs to mind when you mention your area of
law. If so, that lawyer owns a very strong
position. If no lawyer comes to mind, an
effective marketing program will help you build
the perception that you are the leader in that
practice area.
Step
#2: Identify the type of clients you want to
attract. You must know where to aim if you
expect to hit your target. List the types of
people or companies you want to attract that are
ready, willing and able to hire your services.
Identify your prospective clients by who they
are and what they have. For individuals,
consider things such as gender, age, marital and
family status, education, occupation, income and
home ownership. For companies, consider things
such as industry, gross sales, number of
employees, level of risk or whatever makes a
client attractive to you.
Step
#3: Identify how you and your services
differ from those of your competitors. Positive
differences are your competitive advantages.
Negative differences are your competitive
disadvantages. Identify both so you' ll know
your strengths and weaknesses. Evaluate your
qualifications, background and experience.
Evaluate how you serve clients. Evaluate the
environment in which you serve clients. Look at
your strengths and weaknesses from your
prospects' point of view because prospects
evaluate you based on what is important to them.
Every time you talk with prospects, make sure
you emphasize your competitive advantages so
prospects appreciate how you differ from other
lawyers.
Step
#4: Identify ways you can add value to your
services so prospects eagerly choose you over
all other lawyers. What can you add to your
services to make them more attractive than they
are now -- and more attractive than services
offered by your competitors? If you were in your
prospect' s shoes, what could your lawyer
provide that would cause you to choose him or
her over every other attorney? Review how you
currently provide legal services. Then ask
yourself how you could provide services more
efficiently, more effectively, more completely,
or faster -- with your client benefiting from
less risk and more value. Then, in addition to
what you listed in step 3, the ways you add
value to your services now become more
competitive advantages.
Step
#5: Compile and keep on computer a
comprehensive mailing list. Your most important
business asset is your mailing list. It' s your
own personal area of influence. It should
include your current clients, past clients,
referral sources and prospects. Whether your
list contains 20 names -- or 2,000 names --
these people are the core around which you build
a prosperous firm. As you attract an ongoing
flow of new inquiries, keep all of your
prospects' names and addresses on your mailing
list.
The
critical element in your marketing program is
your ability to add new names of prospective
clients to your mailing list. You want to
attract names at whatever rate will bring you
the number of new clients you want. How long you
leave names on your mailing list will depend on
how long your prospects need to make their
decision and at what point the list becomes
unmanageable.
Step
#6: Make sure prospects and clients can
reach you easily and without hassle. As distance
increases, prospects often grow concerned about
their ability to contact you. To reassure them,
explain the many ways you invite contact from
clients, like these: Toll-free direct line, cell
phone, pager, fax, e-mail, mail, courier, as
well as intake and contact forms on your web
site.
Step
#7: Compile your information and advice into
your own unique educational message, built on
this proven five-part framework:
Part
#1: Identify and explain your prospect' s
problem. People won' t pay for a solution
until they understand their problem. The
bigger the problem -- and the greater the risk
of allowing it to persist - the more they will
pay to solve it.
Part
#2: Prove the problem exists. Prospects
know you earn your living from solving
problems. Skeptical prospects may think you
are overstating the depth of the problem. You
can overcome this sometimes-hidden suspicion
by taking time to prove the problem exists and
to prove that it is serious enough to warrant
your client hiring your services to solve it.
Part
#3: Identify and explain one or more
solutions. Prospects want a clear
understanding of what you recommend to solve
their problem.
Part
#4: Prove the solution works. Prospects
may be skeptical as to whether your
recommended solution will actually do what you
claim. You can expect an even higher level of
skepticism if the solution you recommend is
perceived by your prospects to be expensive.
Part
#5: Build yourself into the solution. You
don' t want prospects to agree they have a
problem but then hire another lawyer to solve
it. You must do everything possible to make
sure that your prospects conclude you are best
equipped to provide the solution.
Your
marketing message is the same as your
educational message. You build your message on a
foundation of information that explains your
prospect' s problem and the solutions you can
provide. Then you support your message with
proof documents that further add credibility to
everything you say. Proof documents include your
photo and biography, article reprints, schedule
of services and fees, and references.
Testimonials help a great deal, but some
jurisdictions do not allow their use. Check your
rules of professional conduct before using
testimonials.
In
this way, you create a powerful, competent
message. And the result is that your message is
much more compelling and credible than messages
used by other lawyers.
Step
#8: Educate your audience with written
information and advice. Write your marketing
message in a form that you can send to anyone
who calls your office. Then, by offering to send
copies without charge, you attract calls from
genuine prospects. When prospects call, they
give you their names and addresses (or e-mail
addresses). Then you add these prospective
clients to your in-house mailing list.
Important
Note: The longer your materials, the better. The
longer you keep your prospect' s attention --
and the more facts you provide -- the more
likely your prospect is to hire your services.
Fortunately, prospects will read long materials,
provided they are well written and relevant to
their problem. The fact kit I used for 15 years
varied from 40 to 50 pages in length. And many
lawyers (my prospective clients) told me they
read every word. I have now included all this
information on my web site and in the article
packet I send by e-mail, so I no longer use a
printed fact kit.
Step
#9: Define the geographical area from which
you want to draw clients. Geographics identify
individual prospects by where they live, where
they work, and where you can find the
prospective clients you want. Geographics
identify companies by where they are based,
where they have facilities and where they do
business.
Step
#10: Compile a media list of newspapers,
magazines, newsletters and other media you want
to receive your news releases and query letters.
Your articles will appear in national, regional
and local publications in all the states where
you hope to serve clients. You can usually find
current media lists online and at the library
reference desk.
Step
#11: Launch an aggressive publicity campaign
by sending news releases, feature articles and
query letters to your entire media list. If you
send articles 4 or 5 times each year, you could
have an ongoing flow of articles appearing in
various parts of the country.
Step
#12: Contact high-profile publications and
interview shows on an individual and exclusive
basis to gain the highest level of nationwide
publicity. Offer to write ongoing columns for
publications, and appear as a periodic guest on
interview shows. You might offer to host your
own legal, news-talk or interview show.
Step
#13: Compile a list of trade associations
that serve the prospects you want to attract.
Keep these trade groups on your mailing list.
Offer to present seminars that are sponsored or
co-sponsored by these trade associations, in
hopes that they will mail seminar invitations to
all of their members.
Step
#14: Compile a list of referral sources in
the states you serve. Send them your packet of
information so they understand what you do.
Invite their referrals and offer referral fees,
if appropriate. Keep these referral sources on
your mailing list.
Step
#15: Compile a list of past clients. Send
them a letter announcing your regional or
national practice and a copy of your information
packet. Most people have friends and colleagues
in other states. Keep these past clients on your
mailing list.
Step
#16: In all of your marketing materials,
make sure you tell prospects the geographical
area from which you accept clients. You might
say something like: "Serving clients in the
United States and Canada." Or, "I
welcome inquiries from clients in (name the
states)." If you don't mention the area you
serve, prospects could easily conclude that you
limit your services to your city or county. So
be sure to tell prospects where you practice and
put this information throughout your marketing
materials.
Step
#17: Establish a web site. The easiest way
to reach prospects in different states is to
establish an internet site. This puts your
materials at everyone’s fingertips 24 hours a
day, whenever they want it. The more information
you provide, the more likely you are to win a
new client. So be generous with the information
you post.
Step
#18: Market your seminars and speaking
engagements nationwide. Make sure everyone on
your mailing list knows you offer seminars.
While they might not be the contact person, they
can make your seminar known to the right people,
who may get in touch with you. This is the most
common way I receive invitations to speak to
lawyers. Also, thanks to technology, now you can
offer seminars over the telephone, by video
conferencing, and over the internet.
Step
#19: If you can collect e-mail addresses
from people on your mailing list, send an e-mail
alert or briefing every week or two. The more
often you stay in touch with everyone your
mailing list (prospects, clients, past clients
and referral sources), the more new clients
you'll attract.
After
your publicity starts to appear, you' ll get
inquiries from prospective clients. Trade and
professional associations will invite you to
speak. And, one by one, you'll start getting
clients from throughout the geographical area
you wish to serve. Soon, you’ll have a
profitable, prestigious nationwide practice.

Trey
Ryder is a law-firm consultant who specializes
in education-based marketing for attorneys. He
offers lawyers three free articles by e-mail: 13
Marketing Misconceptions that Cost Lawyers a
Fortune, 11 Brochure Mistakes Lawyers Make, and
7 Secrets of Dignified Marketing. Send your name
and e-mail address to trey@treyryder.com and ask
for his e-mail packet of articles.
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