
By
Sherry Hurst
Delegating is an essential management practice
in today's busy law firms. As a legal
administrator, you are faced with daily demands
in a variety of areas. One minute you may need
to address a personnel issue while the next you
may be called upon for leadership on a
technology project. To accomplish all of your
responsibilities, you must rely on your staff
for assistance.
If
you've been reluctant to distribute some of your
less critical assignments to your employees,
you're missing out on many of the rewards of
delegating. It allows you to focus on key
initiatives and improve your productivity, while
your team builds stronger problem-solving and
decision-making skills. You also motivate your
staff by keeping them professionally challenged
and create an atmosphere of collaboration.
To
delegate effectively, first take a good look at
your daily responsibilities. Are you spending
too much time on routine tasks? Are you unable
to address broader, "big picture" issues?
Identify projects that require your attention
and those you can assign to members of your
team. It may be helpful to draw up a list and
break it into three categories: (A) Tasks that
you are convinced only you can do; (B) Tasks
that a particular staff member may be able to do
well; and (C) Tasks that anyone on your team
could handle. If you're hesitant to hand off
work, you'll want to start with category C items
and, as you become more comfortable with the
practice, move on to B and A.
Consider the following guidelines as you begin
to delegate:
-
Assess the project as a whole. Make
sure you take into account the time, skills
and resources required for success. Delegating
isn't about unloading an assignment on someone
else, but rather seeking the assistance of an
employee you're confident can successfully
complete the task at hand. Always work with
the individual to determine what's needed, and
then provide the necessary support.
-
Share the vision. Let the staff member
know how the task fits into the overall
objectives of the firm. This will give him or
her a better understanding of the assignment's
significance. For example, if you're having
someone research different brands of
teleconferencing equipment, you'll want to
explain that this technology is part of a
broader initiative focused on working with new
clients in other markets.
-
Define the requirements. Set deadlines
for various stages of the project and let the
employee know your expectations. Do you want
regular progress reports along the way? Should
the delegated task be a higher priority than
the person's normal work responsibilities?
If several people will be working on the
initiative, make sure that everyone knows his
or her role and how performance on the project
will be evaluated. Put as many details in
writing as possible to help avoid any
misunderstandings.
-
Don't micromanage. Allow staff to come
to you as a resource and advisor when needed,
but try to encourage them to propose solutions
to any problems they encounter. Also give them
the authority to make key decisions. You'll
show that you have confidence in their
abilities, which can provide a high degree of
job satisfaction.
-
Recognize their effort. Employees want
to exceed your expectations. When a person
does a good job, take the time to let him or
her know. This is particularly important when
someone has made the extra effort to assist
you with a difficult project or meet a tight
deadline.
Delegating should be an ongoing practice. As
employees demonstrate the ability to assume
greater responsibility, assign more and grant
them additional autonomy. In the end, you'll
find that not only are you doing a better job as
a legal administrator, but your team members
have enhanced their skills and are making a
greater contribution to your firm.

Sherry Hurst is a Recruiting manager for St.
Louis office of The Affiliates , a leading
staffing service specializing in the placement
of legal professionals with law firms and
corporate legal departments. Based in Menlo
Park, Calif., The Affiliates has offices in
major cities throughout the United States and
Canada.
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