
By
Sherry Hurst
In
today’s economy, law firms are striving to
achieve maximum productivity. Employees are
taking on a heavier workload than ever before.
This environment offers legal administrators at
all levels a wide range of exciting new
opportunities that provide the potential for
significant intellectual and financial rewards.
Accompanying
this dynamic environment are increased pressures
-- most profoundly, the demand to work with
greater efficiency and speed. As stimulating and
fulfilling as the contemporary legal atmosphere
can be, there is also the possibility of a
downside: the chance that in your eagerness to
maximize your skills and take advantage of the
profession’s many possibilities, you will
spread yourself too thin and become burned out.
Here are a few pointers for helping you
recognize possible warning signals and take
appropriate action:
Understand
the Cause
The
best way to prevent burnout is to recognize and
avoid situations that cause it. Keep in mind
that stress is not necessarily a sign of
overwork. In many law firms and departments,
morale can reach a peak when legal
administrators and other staff members are
actively immersed in a number of compelling
assignments and cases.
However,
the environment itself can raise your tension
level. For example, while the combination of a
thinly-staffed legal team and a series of
unreasonably tight deadlines may in the
short-term provide a sense of exhilaration, over
the long-term, this last-minute, harried
workstyle can leave you feeling fatigued and
even mildly unsatisfied with the quality of your
work. And when you start to feel consistently
tired, it becomes difficult to perform even
basic tasks at the high quality level you and
others expect.
In
many ways, though, these signals of professional
erosion are subtle. It’s critical, therefore,
that you pay close attention to such indicators
of burnout as:
•
Repeatedly missing deadlines or feeling that
you’re constantly overwhelmed and in danger
of falling behind
•
Increasing and overt negativity relating to
clients, cases, attorneys and the office in
general
•
A rise in absenteeism, brought on by colds,
flu or other factors
•
No longer taking an aggressive, self-starting
approach to your work -- a sense that you’re
"going through the motions" and
waiting for the end of the work day.
Any
of these symptoms should be taken quite
seriously. Even if you’re unable to solve the
problems immediately, your willingness to
acknowledge that they indeed exist is the first
step in changing the situation.
Tips
for Avoiding Burnout
The
good news is that once you have recognized
potential burnout, there are steps you can take
to nip it in the bud before it significantly
impacts your performance. Here are a few
guidelines:
•
Prioritize
When
you’re in the middle of an extremely hectic
period, it’s difficult to make time for
prioritizing your tasks. There’s a tendency to
feel like you’re constantly bouncing from one
activity to another, with no sense of genuine
accomplishment.
But
if you’re to avoid burnout, you must be
vigilant in establishing where you devote most
of your efforts. It’s been well-documented
that the most effective, productive
professionals -- not just in law, but in all
disciplines -- regularly make lists detailing
their most important tasks and goals. Take time
for this at the beginning of every workday. Even
just five minutes of planning can go a long way
towards keeping you focused and less likely to
feel the confusion that can precede burnout.
Divide your list into three categories: things
that must be done today, things that would be
nice to do today, and items that can wait. This
will help you prioritize and avoid feeling
overwhelmed.
• Delegate tasks
In
the course of planning, you’ll also determine
which tasks you should personally be performing,
as well as which activities can be delegated.
For example, over the years you may have found
yourself being responsible for the final
proofreading documents. As good as you may be at
this, and as important as it is to the firm’s
clients and attorneys that these materials be
error-free, in many instances it might be more
valuable for you to teach this skill to a more
junior level coworker while you spend your time
doing work others are unable to do, such as
complicated research.
• Request help
But
even once you’ve delegated work to others on
your staff, stress can still build up during
peak workload periods. To alleviate these
demands, you may want to talk with someone about
bringing in temporary legal professionals who
can provide expertise and assistance like
litigation discovery or administrative support.
In some cases, simply adding a few extra bodies
can go a long way towards keeping you refreshed.
• Improve processes
In
addition to looking for appropriate ways to
solve short-term staffing problems, gather your
colleagues and conduct brainstorming sessions on
ways you might improve existing processes.
Discuss the status of key cases, clients and
other concerns. For example, might there be a
faster, smoother method for preparing the
supporting documents for a deposition? Or, on a
more administrative basis, are there easier ways
to input time so that the firm can streamline
its billing process? Giving yourself permission
to step back and approach your work broadly and
creatively -- even if you do this on your own
for only 15 minutes a week -- is a great way to
relieve pressure and revitalize your job.
• Take care of yourself
Just
because there’s a lot of work to be done doesn’t
mean you should neglect your needs. Don’t pass
up meals or rush through a 5-minute lunch at
your desk. While staying late at the office is
frequently necessary in the legal profession,
don’t fool yourself into thinking you need to
do this night after night. When you’re away
from work, look for ways to unwind and relax.
Get plenty of sleep. If you’re sick, don’t
come to the office and work at half your usual
capacity. It’s much better that you stay home,
fully recover and approach your work with the
high energy people expect from you.
While
the demands of law virtually guarantee a
competent legal administrator the chance to be
continuously busy, the challenge is to manage
your energy level effectively. After all, law is
a field for professionals committed to
sustained, long-term growth. Granted, there will
be many instances when you’ll need to go into
overdrive, but the more strategic you can be in
detecting and treating potential signs of
burnout, the better off you’ll be in building
a lengthy career that’s stimulating and
rewarding -- not just for you, but for your firm
and its clients.

Sherry
Hurst is a recruiting manager with The
Affiliates® St. Louis, a leading
staffing service that specializes in the
placement of temporary and full-time legal
support personnel in law firms and corporate
legal departments. Based in Menlo Park, Calif.,
The Affiliates® has offices in major
cities throughout the United States. For
additional information contact her at
314.621.2223 or email to sherry.hurst@affiliates.com
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